Product Warranty
Date of Purchase . . . Serial No.
Mag & Brook,Inc. provide warranty service according to following
guideline stated below. When the product repair is required, Mag
& Brook,Inc. will provide warranty service and the detail status of
the product will be notifi ed within 7days and the refund or pro
duct exchange will be done within a 14 days from repair request.
If the product is used in commercial place, warranty period will be shortened by half.
Type of defects or trouble Within warranty period After warranty expires
When the product shows performance or functional failure within the part service period.
Cr
itical performance and Exchange or refund N/A
functional failure within 10 days
from purchasing the product
Critical performance and Exchange or free repair N/A
functional failure within
a month from purchasing
the product
Defect occurred during Exchange N/A
shipping or installationn
Critical performance and Refund N/A
functional failure within a
month from product exchange
When product Refund N/A
exchange is impossible
When same failure Free repair Paid service
occurred twice
When same failure Exchange or refund Paid service
occurred three times
When different failures Exchange or refund Paid service
occurred five times
When the product is lost Exchange or refund Refund the price
during repair service deducted by the
depreciation amount
and added by its 10%
When the product repair is Exchange or refund Refund the price
impossible because parts deducted by the
are not in stock within the depreciation amount
part service period and added by its 10%
When the product is not defected
Re-installation is required due to
false installation by installation
agency or repair doesn’t require
disassembling.
When the product requires
internal cleaning and
re-installation due to moving,
false installation or other reasons.
Others
Defects resulting from natural
disasters such as fire, earthquake,
flood, etc.
Expiry of life time of consumable
parts (filters etc.)
Service fee will be charged if the product repair is requested when the
product is not defected.
If the product defect is caused by user
When repair is impossible Refund after equivalent Refund the price
even though the parts are repair service fee is charged deducted by the
available depreciation amount
after equivalent repair
service fee is charged
When the product Paid service Paid service
repair is possible
Free warranty service Paid service
Product warranty is for
1 Year
When the defect is caused by user
Defects caused by careless
handling or improper repairing
and modification.
Defects caused by using
improper power supply.
Defects caused by repairs done
at a place other than the Mag &
Brook, Inc
Defects or damages resulting
from dropping the product.
Defects caused by using
accessories not provided by
Mag & Brook, Inc
Defects caused by not following
the ‘Safety information’ on the
user manual
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